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Returns 
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@infinite1brand.com. Please note that returns will need to be sent to the following address: 322 Montgomery Street, Shelbyville, IN 46176 United States

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at support@infinite1brand.com.

Return Requests: https://shopify.com/26831290427/account

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@infinite1brand.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

No Exchanges
We do not offer exchanges at this time. All of our products are currently made on demand, once you purchase the item, it is then made for you at a third-party facility. This makes it costly for you as well as the company to do exchanges. We do offer accurate sizing charts, product images and product descriptions. If you have any questions, please reach out to us before you make your purchase. Contact us through chat or at support@infinite1brand.com.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return. 

Shipping 
To return your product, you should mail your product to: 322 Montgomery St, Shelbyville IN 46176, United States 

You, the customer, will be responsible for paying for your own shipping costs for any returned items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Infinite1 Brand 

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